Shipping policy
Order Processing and Preparation
Once your order is confirmed, our team will process it and arrange shipment within 1–3 business days.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Free Standard Shipping: Expected delivery within 5–12 business days after order processing.
- Express Shipping: Faster delivery is available (actual time may vary by region).
Shipping Costs
- Free Standard Shipping: Complimentary shipping service is applied to all orders.
- Express Shipping: The cost will be displayed and calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can check the delivery status in real time.
Return, Exchange & Refund Policy
We accept returns and exchanges within 14 days of receiving your product.
If you wish to return or exchange an item, please contact us by email at info@vizelki.com.
Important Notice:
- Delivery times may be delayed due to holidays or peak demand periods.
- Please ensure the shipping address provided is correct. We assume no responsibility for failed deliveries caused by incorrect addresses.
If you need more details or have any questions, please feel free to contact us through our official channels.