Privacy policy

Vizelki places great importance on your privacy and security. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website and make purchases.

1. Information Collection

When you make a purchase, subscribe to our newsletter, or contact us, we may collect the following personal information:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Payment information

2. Purpose of Information Use

The information collected is used for the following purposes:

  • Processing and delivering your order.
  • Responding to inquiries and providing customer service.
  • Improving our services and website functionality.

3. Data Security

We take appropriate security measures to protect your personal information. However, no data transmission or storage system can guarantee 100% security.

4. Cookies

We use cookies to enhance your browsing experience, save settings, and provide personalized features. You can disable cookies in your browser, but doing so may affect your user experience.

5. Information Sharing

We do not share your personal information with third parties, except when necessary to process or deliver your order (e.g., logistics companies or payment service providers).

6. Processing and Delivery

  • Processing time: 1–3 business days
  • Free shipping: Delivered within 5–12 business days
  • Express delivery: Delivered faster (not including processing time)

7. Return & Exchange Policy

  • Returns & Exchanges: Accepted within 30 days from the date of receipt.
  • Conditions: Items must remain in their original packaging and be in good condition.
  • Return procedure: To request a return, please contact us via email at info@vizelki.com.

8. Data Protection Rights in the EU and Germany

If you reside in the European Union or Germany, you have additional rights under the General Data Protection Regulation (GDPR):

  • The right to access, correct, or delete your personal data.
  • The right to object to or restrict data processing.
  • The right to data portability.

If you wish to exercise these rights, please contact us at: info@vizelki.com

9. Changes to Privacy Policy

Vizelki reserves the right to update this Privacy Policy at any time. All updates will be posted on this page with the date of revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

We sincerely appreciate your trust and support in Vizelki!